Position Overview & Specifications

Pet Claims Assessors

Salary: £22 – 26k (£24 – 28 k ote)

Hours: Full Time – Monday to Friday 9am-5pm

Location: North End, Portsmouth or full time work from home

Training: Full Time training must be completed for first 3-5 weeks

MUST have 12 months experience in a pet insurance claims assessing role or 2 years as a RVN

Overview:

The main purpose of this role is to assess and validate Pet Insurance claims, gathering any necessary information required in an efficient manner. A strong candidate will be able to successfully perform and achieve productivity targets whilst also adhering to the claims process; being able to self-motivate and demonstrate being a team player at the same time.

Key Responsibilities:

Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements
Assessing new and continuation claim submissions by reviewing all claim documentation supplied
Collating information from customers and veterinary practises to assess claims appropriately
Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid
Identifying potentially fraudulent claims and following agreed process for referral.
Ensuring that high levels of customer service is offered through processing of accurate and timely information
Maintaining a consistent and energetic approach whilst building rapport with internal and external customer to establish customer relations
Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions
Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
Understand business issues and recommend solutions to improve
Commit to own personal development
Provide support and guidance to others as required.
To undertake other reasonable responsibilities and projects as instructed by their line manager

Essential Skills:

Vet practice (e.g. vet nurse), medical or pharmaceutical experience or qualifications in these areas
Excellent communication skills and strong team player
Ability to multi-task
High attention to detail
Strong data entry and IT skills
Flexible attitude to work – willingness to take on new tasks
Ability to work on own initiative and remain motivated in a changing working environment

Desirable Skills: