Position Overview & Specifications
Desktop Support Engineer- 1stLevel Support
- IMAC/D – Install, Move, Add & Change / decommission
- Hardware Break Fix – Troubleshooting and coordination with hardware vendor
- Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and standard client application software residing on devices.
- Spares Management – Management of stock in dedicated sites.
- Printer Support – Basic H&E support (paper jams, consumables management) and coordination with managed print service provider only in dedicated sites
- Provide Hand and Eyes Support as requested through an Incident/ Change/ Request;
- Contact the remote SME for service instruction; and
- Perform activities as directed by the remote SME for the respective towers (DC, Networks or Fixed Voice). These are simple activities like:
- Device observation (e.g.: checking status of an equipment: on/off, LED color)
- Physical device re-boot or shutdown
- Onsite troubleshooting according to support team
- Device reconfiguration according to support team
- Backup / restore.
- Scheduled tape changes and vaulting as required under the guidance of TIG (if applicable)
- Escorting 3rd party/ OEM vendor
- H&E engineer should have basic understanding on infrastructure and ability to understand and to execute basic activities like identify device, checking cables on equipment, loading a tape into a backup library, knowing what a power supply is about
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Leven, KY8 5HD: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Support: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: One location