Position Overview & Specifications

Cafe Team Member

Part-time or full-time position on a permanent basis. This position would not be suitable for applicants in full-time education.

As a Baked Potato Café Team Member your key responsibilities will be, greeting customers, operating the till, accepting cash & card payments and answering the telephone, preparing and serving customers with food and beverage orders and maintaining food hygiene & cleaning standards in a fast paced, customer focused environment.

Successful candidates must be, friendly, enthusiastic and have excellent communication skills. Calm under pressure and the ability to work well as part of team in a busy environment. Similar food service experience preferable but not essential, training will be provided.

General Role Expectations:

Demonstrating the highest standards of customer service and care when greeting customers, answering the telephone and serving orders
Fully understanding the products and services the company can offer to help customers with their questions
Ensure that customers are satisfied with their visit to encourage repeat custom
Fulfill cleaning duties daily including washing dishes, cleaning toilets, mopping floors and completing general housekeeping duties
Operating the till by accepting cash and card payments accurately and be vigilant for fraudulent payments
Handling customer complaints in the first instance and reporting feedback to the Managers
Helping maintain adequate stock levels of supplies and consumables
Comply with Company policy regarding personal appearance, personal hygiene and uniforms
Working within established guidelines and operating procedures
Ensuring compliance with all legislation, H&S and food hygiene
Available to work flexible shifts including evenings and weekends

Benefits: