Position Overview & Specifications

Our established client based in Ringwood is looking to recruit a full time Customer Service Advisors to help their Cinema customers inbound telephone enquiries.

YOUR MISSION, SHOULD YOU CHOOSE TO ACCEPT IT … is to join their new Customer Contact Centre based in Ringwood. The Customer Contact Centre will handle a variety of customer queries, from day-to-day booking enquires, to membership and corporate bookings. As a Customer Service Advisor, you’ll be the first point of contact for our customers and members. You’ll be assisting with a wide range of queries from day-to-day booking queries, to screen times and special events.

The ideal candidate will have:

Excellent telephone manner
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Previous retail and customer service experience would be beneficial

Job Title: Customer Service Advisor

Salary: £25,440 OTE @ £10.50p/h - Up to £300 bonus per month

Location: Ringwood.

Hours: 40 paid hours per week.

Shifts: Monday to Sunday 8am to 8pm

Shifts on a rotating pattern

40 hrs a week
5 working days
Two weekends per month
Full training provided and paid for
Great Working Environment
Accessible by bus
Free parking off site

Company Benefits:

Competitive salary + attractive overtime
20 days paid holiday + additional days based on length of service
Suggestion Box Monthly Winner Paid Reward;
Cycle To Work Scheme;
Home Computing Scheme;
Dentist scheme;
Bus Travel scheme;
Eye test vouchers;
Excellent onsite training and induction;
Staff room with complementary refreshments;
Corporate & client discounts, including hairdressing, gym membership, restaurants
and bars;
Weekly dress down days;
Involvement with local charities and fundraising days/events;