Position Overview & Specifications
Job description
You will carry out all the functions of a personalised and warm welcome, in the image of SmartHostels:
- Preparation of arrivals, check in & check out of individual and group clients, telephone switchboard, handling client requests, etc.
- Also group arrivals for the next day, as preparing the information paper and key card
- Be responsible for the quality of customer follow-up: you will be responsible for the customer situations and will report information to your hierarchy (incidents, complaints, remarks or customer feedback, etc.).
- You manage your cash receipts and are responsible for your cash register; you also check all existing accounts + the balances if necessary £££
- Go around the hostel to make sure evrything is good
- Respond to all guest complaints in a caring and empathetic manner.Always love our guests.
- Do the no show report
- Comply with your responsibilities in relation to Fire, Health and Safety.
ARE YOU THE RIGHT PERSON FOR THIS JOB? ONLY IF...
- Details are important to you, nothing is missing thanks to your anticipation!
- Foreign profil: Need to have a work visa + health inssurance number
- You are attentive and friendly, you are overflowing with kindness!
- You are versatile and adapting to the situation
- You know how to manage pressure and stress, Master Yoda has taught you everything...
- You're a team player, your colleagues can count on you.
- Unbeatable at La Bonne Paye, your till is always fair!
- Autonomous, you know how to take the initiative.
- You love us and we love you back
Shift from 12am-8am
Provide discounts for accomodation
Let's start this adventure together asap!!!
Job Types: Full-time, Permanent
Salary: From £11.86 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- London, Greater London: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Experience:
- Hospitality: 1 year (preferred)
Language:
- English (required)
- French (preferred)
- Spanish (preferred)
- Italian (preferred)
- Portuguese (preferred)
- German (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person