Position Overview & Specifications
Purpose of the Role
Duties include providing a safe, clean, and welcoming environment for our guests, staff, and contractors; customer service experience to our customers; ensuring full compliance with Health & Safety Policy for the centre; supporting the centres Operation with adhering to the company process and procedures; completing site patrols in line with the centre’s strategy and assisting with site incidents.
Key Responsibilities
- Reports to the Duty Manager and Centre Management Team
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- Ensure that all incidents, H&S issues are recorded & logged
- Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Report any H&S issues to Centre Management and act accordingly
- Ensure visitors & contractors fully comply with site procedures
- Follow lost property procedures for items of lost property found onsite
- Attending site incidents in an effective way
- Key Communication via radio with colleagues and the Operations Centre
- Report writing
- Key customer service skills to support our customers
Skills, Knowledge, and Experience
- Ensuring that you are proactive
- Prioritising workload
- Excellent verbal and written Communication skills
- Problem solving and reporting back with any issues
- Key decision making
Working Hours - Zero Hours
Please see our Benefits Booklet for more information.
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