Position Overview & Specifications
We’re on the lookout for a full-time or part-time Front of House/Host to join our dynamic, high service and creative salon and spa team in Winchester.
Who are we looking for?
- Previous experience in a customer-facing role
- Able to cross promote services
- Superb customer service
- A confident, creative, smiley and motivational person
- Able to work under pressure and multitask
- Competitive and driven
- Highly organised, who can work both independently and part of a team
What can we offer you?
- Fantastic and exciting working environment with an authentic and friendly team
- Responsibility from day one – Managing guest bookings, payments, team co-coordinator, customer service, stock control, cashing up
- Full training on all systems
What else does the role involve?
- Meeting and greeting guests upon arrival.
- Managing hair and spa appointments by phone, online, in person and by email.
- Managing bookings with the team to ensure appointments run to time and guests are kept informed.
- Up-selling and cross-selling services and products.
- Retail sales and managing stock passing through reception.
- Taking payments and carrying out regular checks to ensure they have been taken correctly.
Job Type: Part-time
Salary: £15.00 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Flexitime
Schedule:
- Day shift
- Flexitime
Supplemental pay types:
- Commission pay
Experience:
- customer service: 2 years (preferred)
Work Location: In person