Position Overview & Specifications

To work within a busy, friendly team every matchday providing excellent customer service to our supporters face to face and on the telephone.

The role requires our Ticket Office Assistants to work Saturdays 12:30pm to 3.30pm and/or mid week 5:00pm to 8:00pm for midweek matches. Subject to seating availability you also get to watch the match afterwards!

Main Duties

To serve supporters in person and on the phone, selling tickets, season tickets ensuring a fast and effective customer experience
Work in the ticket collection points
Handle all customer enquiries professionally and promptly
Advise supporters of matches on sale, and any other products as required
Ensure up to date records are recorded and inputted at source
Identify and execute all sales and upselling opportunities
Work effectively and positively with other members of staff

About you:

Significant experience of using computers and IT, training will be given for our in-house system
Experience of working in a customer facing role
Excellent customer service skills
Able to work with a high level of accuracy and attention to detail.
Able to work under pressure and when its really busy!
Great team player and helpful to the team
Well-presented and professional

Job Type: Zero hours contract
Contract length: 12 months

Salary: £12.50 per hour

Benefits: