Position Overview & Specifications

Are you an experienced Restaurant or Coffee Shop Assistant Manager or Team Leader with exceptional customer service skills?

Looking for a change of scenery, the perfect work/life balance and the opportunity to work for a family-owned and consistently successful company?

A rare and much sought after full-time role has arisen within our Front of House Coffee Shop and Restaurant team.

Duties

Assisting the Front of House Manager with day to day operations
Responsibility for the management of the team in the absence of the Front of House Manager
Ability to seamlessly manage Front of House operations and customer flow during breakfast, lunch and afternoon tea offerings
Working closely with the Kitchen Team to ensure a five star customer experience first time and every time
Attentive to any customer concerns whilst displaying a professional demeanor at all times
Answering telephone calls and assisting customers with enquiries and bookings
Supporting colleagues at peak times and undertaking any operational duty which may be reasonably required to ensure customer expectations are met
Ensuring all duties are carried out in accordance with our full Health and Safety requirements, including food hygiene regulations and COSHH, licensing and employment regulations
Maintaining of the highest standards in all other aspects of the role
Keep abreast of trends and developments in the industry, such as menus or trends in consumer tastes

Essential Requirements

Experience as a Restaurant/Café/Coffee Shop Assistant Manager or Supervisor/Team Leader in a busy fast-paced commercial and customer-facing operation
Exceptional customer service skills
First-class communication and leadership skills, with a proven ability to motivate and develop staff
Hands-on approach with a keen eye for detail
Superior performance management and people management skills
Positive and outgoing personality with energetic and flexible outlook
Experience of IT systems and process and Word/Excel literate

The Benefits

Very sociable day-time working hours*
Desirable rates of pay
Ongoing training to help develop and enhance your skills
Fun and rewarding working environment
Competitive staff discount and opportunity to join company pension scheme after successful completion of probationary period
Free parking onsite

*Working hours are flexible between 8.00 am and 5.30 pm, and will include alternate weekends and some evenings.

Shortlisting/Interviews - Shortlisting and interviews will take place up to and including the application closing date unless a suitable candidate is found, in which case the vacancy could close earlier.

Application closing date: Monday 17 April 2023.

Job Type: Full-time

Salary: From £11.00 per hour

Benefits: