Position Overview & Specifications
Operations Manager
Birmingham Business Park - Solihull
4 on 4 off shift pattern
£45,000 per annum
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing hugely and are on a key digital transformation journey.Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.
With a head office based centrally in Birmingham, BCA Logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCAL Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.
Purpose of Job: To manage logistics operation single move activity. Management & optimisation of costs, recruitment through to utilisation and day to day management of resources which underpins BCA Logistics Service Performance and profitability.
Responsibilities
- Leadership & coaching – performance management and culture, succession planning, safe working, resource utilisation, forecasting resource levels
- Maximise resource availability through effective monitoring and communication of processes utilising the Driver Management system to help ensure BCA Logistics driver standards are maintained and effectively managed.
- Act as a role model and provide strong leadership and support to manage and motivate all operations staff members and employed drivers whilst ensuring all department staff receive relevant training and development
- Liaise with appropriate departments to resolve issues on behalf of drivers ensuring effective issue of equipment to drivers and arrangement of collections of equipment where required.
- Deliver performance in line with KPI and budget, ensuring costs are analysed and initiatives developed to minimise cost whilst maximising service performance
- Develop mechanisms through which to run “team meetings” and manage the driver communication process in order to keep field based resources abreast of developments within the business.
- Communication and reporting on vital performance KPI’s.
- Hold regular meetings with Customer to review performance and future development needs
- Weekly & monthly forecasting relative to customer volume, resource mix, cost control, financial performance.
- Review and plan for all existing and future customer requirements.
- Monitor driver resource mix and create recruitment plan in line with financial and service requirements.
- Accountability for the achievement of operational budget.
- Any other duties as may be reasonable and within your skill capability.
Key Competencies
- Strong organisational & time management skills
- Dedicated and ambitious able to handle high work demands
- Excellent communication skills, both written & verbal
- Ability to analyse and manipulate data
- Able to build and maintain effective working relationships
- Strong leadership / People Management skills.
- Highly motivated and proactive, enjoying leading as well working as a team, whilst also taking full ownership and accountability for delivering results
- Must have current UK driving licence