Position Overview & Specifications

Night Concierge position (London, E14 Isle of Dogs)

Working Hours – 4 days on 4 days off 1900 - 0700

Salary – £25,000 per annum (Depending on experience)

Contract – Permanent

The Candidate

Excellent quality customer service for the development, its residents, and guests.
Motivate colleagues to strive for and achieve success for the company.
Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
Work closely with the Residential Director with the implementation of SOP manuals, policies, and procedures.
Work closely with the Doorkeeper/Valet and Housekeeping team daily, providing resilience and cover for each other.
Develop strong relationships with residents.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.

Requirements

Minimum 2 years hospitality experience as a concierge within London super-prime, residential schemes.
Must have excellent communication skills and customer service skills.
Must be service driven, understand the importance of going the ‘extra mile’.
Good knowledge of Central London and surrounding local area.
High standard of written and spoken English, additional language skills beneficial.
Must be assertive, show initiative and have a very keen eye for detail.
Ability to work independently as well as to build and develop positive working relationships with residents and the team.
Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.

Job Type: Full-time

Salary: £23,000.00-£25,000.00 per year

Benefits: