Position Overview & Specifications

Technical Service Engineer – Tier 2 - Solar

Salary: £45,000 - £48,000

Location: Cambridgeshire

Job type: Full time

Hybrid split: 4 days in office/1 day WFH

Hours: Mon – Fri (no weekend)

Benefits: Extensive benefits package

My client is the global leader in smart energy solutions for commercial and residential roofing systems that fuel our lives and advance the future. They have developed a smart inverter solution that has changed the profitability and efficiency of power generation and management in solar systems, thanks to our world-class engineering and global experience.

With millions of systems deployed in 133 countries, they are the leading inverter producer in the world. Their diverse product line caters to a vast array of energy industry areas, including residential PV systems, commercial and large-scale facilities, electric car charging solutions, battery storage and backup solutions, smart energy, grid services, and virtual power plants.

They are looking for a Tier2 Technical Service Engineer to join their team in Poland. If you have a passion for customer service and enjoy assisting customers in diagnosing and resolving technical issues, this role is ideal for you.

Your duties

Handling of Tier 1 high-priority calls, chats, and emails from customers and contractors
Conducting on-location and remote analysis and resolution of technical issues related to optimizers, inverters, EV chargers, battery systems, and Smart Energy solutions, as well as intricate communication processes
Maintaining the technical support knowledge base by incorporating new troubleshooting information
Documenting, organizing, tracking, and coordinating customer inquiries through support tools and the CRM
Verifying and approving replacement deliveries in collaboration with relevant departments
Collaborating closely with Tier 3 Technical Support and Research and Development teams
Participating in the Buddy System and providing support to Tier 1 colleagues.

Your Qualifications:

A dedicated and accountable individual with a completed degree in a relevant field or equivalent qualification, with experience in service, customer service, or maintenance being a plus
A strong interest in photovoltaics is an advantage
Excellent communication skills, including phone communication and proficiency in email etiquette
A friendly and confident demeanor while speaking with customers, employees, and partners
Proficiency in all common Microsoft Office products

What We Offer: