Position Overview & Specifications

Short Description - Garage Manager - Norwich

Full Job Description

As a Workshop Manager, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the safe, legal and profitable operation of a Rivus workshop. The Garage Manager is accountable for delivering a safe environment that is a great place to work, ensuring customers receive industry leading service whilst meeting revenue and profitability targets.

What you’ll do

Ensure that the workshop operates in line with our safe systems of work, and all legislative and H&S processes are followed.
Manage all KPIs, costs, productivity and compliance measures in line with targets.
Manage your team to ensure the workshop delivers vehicle management and maintenance, including a robust quality control process in line with terms set out in any customer agreements.
Plan and deploy sufficient resources to maximise technician productivity and service delivery expected by customers.
Provide commentary on operational performance to both internal and external stakeholders.
Setting the standards of compliance, behaviours and work ethics that place the customer at the heart of everything we do.
Build and maintain strong customer relationships.
Management and control of all parts use within the workshop.
Drive operational excellence against Company standards reducing operating cost, improving efficiencies, identifying, developing and sharing best practice across the network.
Create and implement plans to drive improved engagement with your team.

What you’ve got

Experience of workshop management
Experience working with or for vehicle manufacturers.
Ability to motivate and coach a team of technicians to deliver against productivity targets.
Experience of delivering high levels of quality and service to customers.
Commercial acumen and the ability to identify and implement improvement opportunities.
Sound knowledge of H&S fundamentals in workshops and transport compliance legislation.
Analytical, problem solver and results driven.
Technical / professional qualifications: Level 3 NVQ Qualified Automotive, Service and Repair (or equivalent) preferred.
Ability to travel to other sites within the UK as needed.
Full UK Driving Licence.

Job Types: Full-time, Permanent

Salary: £40,000.00-£45,000.00 per year

Schedule: