Position Overview & Specifications

Business Analyst ( E-Commerce )

Reference: MC2023_2135_93

PRINCIPAL RESPONSIBILITIES

Transforming e-commerce data into operational insights.
Conduct competitor analysis to identify industry trends, best practices, and potential areas for improvement.
Creating e-commerce solutions with the help of marketing and IT staff.
Advising multiple business stakeholders on e-commerce-related challenges.
Provide regular updates to stakeholders on project status, risks, and opportunities.
Proactively identify issues, bottlenecks, and process gaps, and recommend solutions.
Identify opportunities for website optimization, customer journey enhancements, and conversion rate optimization
Determining the company's e-commerce goals and Key performance indicators.
Collect, analyze, and interpret data from various sources, including web analytics, customer behavior, market trends, and sales performance.
Generate reports, dashboards, and visualizations to communicate findings and insights to stakeholders
Collaborate with stakeholders to define business requirements for new features, functionalities, and system integrations.
Document detailed functional specifications, use cases, and user stories.
Support the development and testing teams throughout the project lifecycle.
Analyze customer behavior and interactions across multiple touch points to improve the user experience and drive customer satisfaction and loyalty.
Wide e-commerce techniques are being implemented to support our corporate growth targets.

Experience and Qualifications (Desirable):

At Least 2 years’ relevant experience in digital economies and e-commerce.
Bachelor's degree in Business Administration, Economics, Computer Science, or a related field. A Master's degree is a plus.
Strong attention to detail and ability to prioritize and manage multiple tasks.
Actively participate in internal projects to optimize and scale the service.
An effective communicator and team player.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
Gather and Understanding of the customer requirement
Troubleshooting, assistance, and problem resolution.
Understanding of UX/UI principles and user-centered design methodologies.
Proficiency in data analysis tools, such as Google Analytics, Adobe Analytics, or similar.
In-depth understanding of e-commerce principles, online retail trends, and best practices. Familiarity with e-commerce platforms, technologies, and digital marketing strategies.
In-depth understanding of web-analytic tools, such as Google Analytics, Heap, Oracle, and OWOX BI.
Project management experience and familiarity with Agile methodologies.
Being able to focus data analytics insights on the end user.

Salary

The position offers an annual gross salary from GBP 30000 to 40000 depending on experience

Job Types: Full-time, Part-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Schedule: