Position Overview & Specifications

As a Food and Beverage Assistant at Macdonald Hotels, you are leading the front line in a key, customer-facing role.

You love to interact with people and your ability to engage with our guests in a confident and approachable manner is the first step to delivering great service. You are also a proactive and committed team player with a ‘can-do attitude – you’re great to have around and both guests and colleagues appreciate your enthusiastic approach.

Delivering a memorable guest experience is important to you. You take pride in making a difference, paying attention to detail and always seeking to anticipate our guests’ needs.

This role is ideal if you have experience in a similar customer-facing role in hospitality. However, if you have worked in a quality-led customer service role in a different industry and are willing to learn, we will provide you with training and the opportunity to thrive!

Staff accommodation may be available subject to availability.

Please see a summary of the responsibilities of a Food & Beverage Assistant below:

· Ensure that all guests are met with a warm and genuine welcome

· Provide friendly, attentive service that is tailored to the specific needs of each customer

· Offer advice and recommendations with confidence, based on your full and up to date knowledge of all menus and the hotel products and services

· Prepare and maintain a safe and clean environment before and during service, with full awareness of the relevant Health & Safety and Food Hygiene procedures

· Present yourself smartly and professionally at all times: you are an ambassador for the company and play a key part in the successful delivery of excellent guest service

Job Types: Full-time, Part-time

Benefits: