Position Overview & Specifications

OPERATIONS SOC Operator -

SECURITY KEY PURPOSE

SERVICES

Deliver a service and incident management service and to Support the SOC Team

Lead by delivering the day to day services delivered through the Security Operations Centre (SOC)

JOB LEVEL

To ensure that the service is managed and supported at a coal face level through the demonstrable service delivery of SOC operations Be a fully integrated member of the duty team to deliver all operational needs safely and in line with current Leading Self
Deliver the security industry act and associated standards through the SOC immediate operational needs and compliance with the private
legislation
Deliver the SOC service through compliance with BS7499 on a day to day basis .
Be a user of IT & Analytics, Sustainability, Safety, Health & Wellbeing and Customer experience concepts and
Deliver service in the SOC solutions
Receive and escalate all incidents in line with procedures, incident management, and strategic Ops
Work to all processes and functions of the SOC
As a team member, ensure that the operators deliver to the needs of that
Ensure that all deployed assets are safe and incidents are managed to conclusion or escalation
Deliver daily reporting including productivity and labour effectiveness

SUCCESS CRITERIA

Support - Be the first responder to any OOH incident and planning the coal face and sector leadership, key accounts and other services on a day to day basis function as set by the Ops Performance Lead.
Through quality service provision on a shift basis (as afar as this remit goes)

KEY LEADERSHIP COMPETENCIES REQUIREMENTS

Ensure we maintain our ACS accreditation and contract base KA KPI’s are delivered through the SOC
Be identified as a key team member and a supporter of the retention and extension of the SOC ethos.
Work with the daily reports and senior Key Account management and ensure all audits and other needs are met and sites and teams visited.

KEY AREAS OF COLLABORATION AND INFLUENCE

Support the success of security across the business through owning entities and leadership by best in class service through the SOC
Work with the SOC team leads
Work with the Security Place makers across the business
Work with central contracts
Work with central payroll

EXPERIENCE AND TRAITS