Position Overview & Specifications
· Delivering exceptional first-line technical and customer support to new and established clients via phone, live chat, and email
· Listening attentively to questions and concerns and responding promptly with a resolution, in accordance with company guidelines
· Maintaining a courteous and calm manner at all times to de-escalate stressful situations
· Multi-tasking by adjusting from one type of call, email, or chat to another without loss of efficiency, composure, or knowledge
· Taking detailed direction from leadership through remote communication over Microsoft Teams, email, video calls, and similar services conducive to remote work
· Practicing detailed database management relative to service engagements, including making specific written notes and records
· Performing data entry duties to assist customers with their account management
· Acting as liaison between the sales team and clients to ensure efficient and helpful service
· Assisting with various internal projects as needed
· Strong interpersonal skills required; must be extremely comfortable with client interaction and exhibit strong customer focus with the highest levels of professionalism and emotional intelligence
Job Type: Full-time
Salary: £50,000.00-£53,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Remote: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 1 year (preferred)
- sales: 1 year (preferred)