Position Overview & Specifications
Job title: IT Support Analyst
Normal hours: 37.5 hours per week, normally Monday to Friday 9am to 5pm
Job purpose: To support the IT systems (hardware and software) used by the UK business and external customers.
Role accountabilities and main duties:
- Support business systems (windows, MS Office, websites, in-house systems) used in UK Operations.
- Provide 1st line support and deal with tickets in an efficient manner
- Work in coordination with other members of the UK IT Operations Team
- Communicate with users in office and laboratory environment
- Liaise with 3rd party when necessary
- Proactively suggest and implement IT changes and fixes to problem
- Provide training to end-users
These duties are by no means exhaustive and should not be interpreted as a complete definition of the role
Person specification:
Essential:
- Excellent communication skills
- Good analytical skills
- Attention to detail
- Knowledge of Windows, office suite
- Willingness to learn about new systems and help end-users
- Proactive attitude
Desirable:
- Knowledge of network, phone systems
- Previous experience in supporting IT systems
- Experience in scripting or software development
- Experience in working with databases
- European foreign language