Position Overview & Specifications
Job Ref: MAI1408
Branch: Members Club London
Location: Members Club London , London
Salary/Benefits: Competitive salary and benefits, inclusion in tronc scheme
Contract type: Permanent
Hours: Part Time
Shift pattern: Open to discuss full time and part time opportunities
Hours per week: Up to 28 hours per week
Posted date: 26/01/2023
Closing date: 28/04/2023
ROLES AVAILABLE:
- Cocktail Waiter/Waitresses
- Hosts
- Runners
HOURS:
- Full Time or Part Time contracts available
- Opening hours are Weds - Sat from 5pm - 3am
BENEFITS
- Every Sunday Off
- WSET qualifications
- Taxi allowance of £20 for late shift finishing after 1am
- 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
- Inclusion in the Tronc scheme.
- A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
- Goes without saying, but we will feed you during your shift.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to seasonal parties.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.
WHAT YOU WILL DO:
The key responsibilities for this role will include but are not limited to:
- Creating an exceptional experience for members and their guests.
- Up-selling products as and when appropriate in a subtle and conversational manner.
- Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
- Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise.
- Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Demonstrating a positive and proactive approach to work.
- Continually improving service by communicating and assisting individuals to understand and anticipate member needs.
We are a new members club in a grade II listed townhouse in Mayfair.