Customer Service Support

Ref: 2274EU1

COMPANY PROFILE

Our client is well-established company who is a leader in their field with the global footprint

RESPONSIBILITIES

Customer Service Support
Salary: Up to £30,000 pa (DOE)
Location: Leicester, Leicestershire- office based
At commutable distance from Hinckley, Coventry, Rugby, Northampton, Corby, Oakham, Melton Mowbray, Loughborough, Tamworth, Birmingham, Derby, Nottingham, Leicestershire, Nottinghamshire, Northamptonshire, Warwickshire, Derbyshire.
REF: 2274EU1

Main Duties:
To deliver the highest level of customer service at all times

• Deliver Excellent Customer Service
• Ensure that all customer orders are processed and acknowledged
• Double-checked the estimated delivery date with company deadline and guidelines
• Process enquiries (Telephone & Email) in a timely fashion
• Register all customer call into CRM software
• Manage and ensure proactive customers communication
• Keep accurate records and data input
• Deal with customers complaints

CANDIDATE'S PROFILE

• Excellent communications skills with both internal & external customers
• Previous experience within Customer Services
• Knowledge of Export documentation would be advantageous
• IT skills (Ms Office, CRM)
• Excellent problem solving skills

SALARY

Up to £30,000 pa (DOE)

Keywords

Customer Service, Customer Care, Order Processing, Shipment, Coordination, Quotation, Documentation, Logistics, Delivery, Sales Administration, Order processing

STATUS

Live

SALARY

Up to £30,000 pa

REFERENCE

2274EU1

LOCATION

Leicester