Position Overview & Specifications

Customer Care Centre Agent

Earful is an independent hearing care provider with an innovative vision to educate and help ears of all ages, in a world full of noise. We are proud to provide high-quality hearing care services to our patients, and are entering an exciting phase of business growth.

We are currently seeking a conscientious and like-minded individual to join our team as a Customer Care Centre Agent. In this role, you will be responsible for providing exceptional customer service to our patients both at our clinics and in their homes. You will play a critical role in ensuring that our patients have the support they need to manage their hearing health.

Responsibilities:

Handle incoming calls and emails from patients and ensure that their queries are resolved in a timely and efficient manner
Schedule appointments for patients and ensure that they receive the necessary information about their appointments
Provide administrative support to our clinicians and ensure that patient records are accurate and up-to-date
Reply to enquiries through Social Media, E-mail and inbound calls.
Work collaboratively with the rest of the Earful team to ensure that our patients receive the best possible care

Requirements:

Excellent communication and interpersonal skills
Strong attention to detail and a passion for providing exceptional customer service
Ability to work independently and as part of a team
Strong organizational and time management skills
Proficiency in Microsoft Office Suite

What we offer:

Competitive remuneration package
Opportunity to grow and develop in line with the business
A supportive and collaborative team environment

If you are interested in joining our team and have the necessary skills and experience, please submit your CV and a cover letter. We look forward to hearing from you!

Job Type: Full-time

Salary: £20,500.00 per year

Benefits: