Position Overview & Specifications
Job Summary
We are looking for a positive, confident person to join our team in Kensington. Experience preferred but not essential. Training will be provided.
Responsibilities:
- Answer phone calls and transfer calls as needed.
- Answer questions directed at the company or department (s) served by the front office staff.
- Handle special customer service situations such as complaints, special requests, and complimentary service requests.
- Work with other staff members to provide exceptional customer service.
- Welcomes guests and takes care of them from their arrival through to departure.
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
- Closing the Day sales. Carry out the night audit.
Working hours:
11pm - 7am
40hours a week
5 days a week
The shifts are based on a flexible duty roster.
Job Type: Full-time
Salary: From £23,920.00 per year
Schedule:
- 8 hour shift
- Night shift
- Overtime
Supplemental pay types:
- Yearly bonus
Work Location: One location