Position Overview & Specifications

Complaint Handler – Home Insurance – Remote Working

We are currently working with a large insurance company who are looking to hire multiple Complaint Handlers on an interesting and exciting contract.

This is a great opportunity for anyone that is looking to add to their extensive insurance experience.

The role will involve:

Ability to negotiate and influence others whilst maintaining an empathetic approach.
Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims.
A natural ability to manage conflict with an investigative mind in order to solve customer enquiries
Make good judgements throughout the claims journey and demonstrate the ability to work under pressure.

£170 p/d inside IR35 via umbrella company

A 6-month initial contract

Core Working hours Monday – Friday 9:00am – 6:00pm

Remote Working – Equipment will be provided

Skills and Experience:

MUST HAVE previous experience working in Home Insurance.
MUST HAVE previous complaint handling experience ideally with end to end investigation
Worked in a complaint’s role providing a diverse range of telephone, email, and online support
Strong attention to detail and accuracy when communicating with customers both written and verbally
If you have the above skills and experience, please apply and a consultant will contact you within 10 working days if successful

Complaint Handler – Home Insurance – Remote Working

Job Type: Full-time

Salary: £170.00 per day

Benefits: