Position Overview & Specifications
Job Purpose
- To maximise sales and provide excellent customer service at all times. Assisting customers in the selection and purchase of products.
- Following all Company standards in relation to customer service and the customer clientelling program.
- Representing the Champion brand to the highest standards in all daily activities.
Key Result Areas
- To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators.
- To identify customer needs and answer all product-related questions. Displaying excellent product knowledge and therefore able to respond to queries regarding price, location, features and benefits of merchandise.
- To follow Company procedures and processes to maintain security of stock, customer records and cash handling.
- To enhance and maintain brand standards of merchandise presentation and housekeeping.
- To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
- To attend and participate in all store meetings and training events as required, ensuring good communication is maintained.
- To foster a team working attitude and be open to constructive feedback.
- To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.
- To undertake any other tasks as outlined by the store management, being flexible in approach to the business demands.
Competencies and Experience
- Successful history demonstrating experience of retail sales success
- Excellent communication skills, both written and verbal
- Demonstrable strong and effective sales skills
- Shows ‘hunger’ and ambition to achieve Company targets
- Successfully able to handle multiple demands and competing priorities
- Works effectively and efficiently
- Seeks opportunities to be proactive and pre-empt client needs
- Liaises frequently with customers to keep them fully informed
- Shows innovation and initiative in setting customer care standards
Personal Attributes
- Enthusiastic, self-confident and self-motivated
- Understanding and representation of brand attributes
- Demonstrates respect and politeness and regularly exceeds customers expectations
- Willingness to adapt to change and is driven to continuously improve
- Always presents a professional image
18 and over is recommended.
Must be available weekends + minimum 1 day during the weekday
Job Type: Part-time
Part-time hours: 8 per week
Salary: From £9.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Wembley, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person