Position Overview & Specifications
If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries- Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
- Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
- Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
- Analysing CEX activity data and reports
Your experience and skills
- Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
- A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
- Ability to work individually and as part of a team
- Strong Customer service background whether this be over the telephone or face 2 face.
- Good interpersonal skills and the ability to build rapport at all levels
- Excellent verbal and written communication skills