Position Overview & Specifications
Are you an individual who loves to provide customers with a fantastic level of service?
Here at ARE Events we are looking for a customer service advisor based here in Leeds to join our customer service team.
Location – office based in Leeds.
What does it involve?
- Taking calls and handling emails and web chat from the public.
- Dealing with customer emails
- Using our in house reservations systems to create and manage bookings
- This role will involve a high level of customer service and you must have the ability to meet targets
- Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management.
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers.
- Address costumer questions about new products, services, promotions on sales
- Willing to learn from management to properly apply company policy to customer solutions.
About you:
- No previous contact centre experience required BUT you must be able to demonstrate an understanding of great customer service.
- You will be outgoing, looking for a challenging and fast paced role.
- Custom focused as well as having great persuasion skills and willing to pitch when required.
- Strong verbal communication skills.
In return we offer a host of benefits including a pension scheme, events training with free entry for all events and career progression.
Customer Service Skills and Qualifications:
Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette
Job Type: Permanent
Salary: Up to £24,000 per year
Job Type: Permanent
Salary: £19,786.00-£24,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Reference ID: KOTCUSTOMERSERVICE
Expected start date: 01/05/2023