Position Overview & Specifications

THE SCOPE

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Advisor (Dutch Speaker) to join its Spin7 team.

YOUR ROLE

Communicating with customers through email, online chat, telephone, and other channels that are available
Acknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
Communicating and coordinating with back offices when necessary.
Have basic knowledge with Microsoft & profound knowledge computers.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Upholding all procedures for internal and external communications.

YOUR PROFILE

Fluent in Dutch (native level) and English, both written and spoken.
Previous customer support experience (desirable but not necessary).
Computer literate and able to multitask.
Able to work well in a fast-paced environment.
Able to work to targets, be self-motivated, focused and assertive
Previous experience/knowledge of RG/AML policies (desirable but not necessary).

WHAT WE OFFER

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

the opportunity to contribute to the international development of a family company
the chance to take part in a human and entrepreneurial adventure within a solid group
a friendly work environment that is adapted to reaching optimal performance
leadership by talents, values, trust, and autonomy
the opportunity to progress and specialize with our internal mobility system
a competitive salary package with several perks