Position Overview & Specifications
Role: Customer Service Administrator
Salary: £21,500
Type: Permanent
Hours: Monday to Friday 37.5 hours per week
Hybrid working – 3 days in the office 2 days at home.
2Fawcett are currently recruiting for a Customer Service Administrator for a business based in Burton.
Your main duties will be:
- New partner onboarding
- Managing Incoming partner enquiries (via telephone or PC)
- Partner account management
- Commission and account administration
- Stock control and sales orders
- Partner assistance / query resolution
- Technical support
- Proactive customer care
- Data entry and query resolution
Experience
- Someone with telecoms experience
- Ideally some sales experience
- Understanding of telephone account management
- CRM experience
Job Type: Full-time
Salary: £23,000 per year
10% performance related bonus (after successful completion of probation)
Job Types: Full-time, Permanent
Salary: Up to £23,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: One location